Useful information

Products will be delivered to the address specified by each customer during the order procedure. All prices shown on our website include product tax but not shipping costs. The total cost of your order is the price shown plus the shipping costs depending on the shipping address and the total weight of your item.

Item Availability

We try our best to keep our online inventory up to date, however sometimes an item you may order may be out of stock. We will contact you as soon as possible if there is anything preventing us from sending you the order.

Delivery times and costs

We deliver our orders from Monday to Friday, excluding national and public holidays. Orders placed on Saturdays, Sundays or public holidays will be processed the following business day. If you order before 12 AM we will do our best to send your order the same day.

GREECE & CYPRUS:

• Your orders are shipped with Speedex.
• Orders within Greece takes 2-4 working days and transportation cost is 4€.
• Cash on delivery with extra charge of 2.5€
• Orders to Cyprus takes 5-7 working days and transportation cost is 8€.
• Free shipping for orders over 60€.
• Pick up of order at our store on Paros within the opening hours- free of freight costs. The Store address: Mantw Maurogenous 28, Paros, 844 00 Please email us at info@robiniparos.com for opening hours.
• Delivery times are indicative. Exact delivery time may vary depending on the accessibility of the place of delivery as well as the day of the week and when the parcel leaves our store on Paros.

WORLDWIDE (minus Greece & Cyprus):

• Your orders are shipped with Hellenic Post.
• Orders takes 5-10 working days and transportation costs up to 0,10 kg packages are 9€, up to 0,50 kg are 13€, up to 1kg are 19€, up to 2 kg are 28€.
• Free shipping for orders over 120€.
• If the delivery address is in a non EU country then your shipment may be subject to additional taxes, duties or customs clearance charges. We cannot estimate these costs and we are not responsible for their payment.
• All our shipments are accompanied by tracking number.
• Delivery times are indicative. Exact delivery time may vary depending on the accessibility of the place of delivery as well as the day of the week and when the parcel leaves our store on Paros.

Shipment delays

Your order can be delayed for one of the following reasons:

1. During extreme weather conditions, strikes, force majeure affecting shipment and delivery
2. In case that email and/or phone communication with you is not possible
3. If there is a problem during the processing of your order for example:
   a)A problem with the ordered product
   b)A problem with the payment
   c)Your details have been incorrectly entered, etc.

Delivery Insurance

Every order is covered by us until it is delivered to you. Once the order is delivered to the address indicated, the responsibility becomes that of the recipient. If the recipient is other than yourself (gifts), the signature of the recipient is considered as proof of delivery. Be certain that the packaging is not damaged before signing the carrier’s delivery.

Returns and exchanges

For any problem that you might consider and in the case that you wish to return something you purchased from our e-shop, please contact us before any further action. We will be more than happy to serve you.

Faulty items: All products are carefully packaged and shipped in excellent condition. However, if your order contains a faulty item you can return the product and we will do our best to replace it. Faulty items can be returned within 14 days of purchase. If you receive a faulty item please e-mail us at info@robiniparos.com immediately stating your order number and the nature of the fault preferable with a photo.

Wrong items, due to the Company’s mistake, you can return the product within 14 days of purchase. The product must be intact in its original sealed packaging and all of its contents. In this case the return shipment cost will be borne by the company.

Other items return by agreement with us: Please make sure items are returned in their original packaging, carefully wrapped, clean and unused, undamaged and with all tags still attached. All items must be in a perfect state for reselling.

All returns that do not meet our policy will not be accepted.

How to return your order

To return your order, please send the items you would like to return to:

• • Robini Paros
  • Mantos Mavrogenous 28, Paroikia, 84400 Paros
  • Greece
  • Tel: +30 6944001211

📌 Important! Please ensure that all the above details, including our phone number, are written on the return label.

Please note that when returning an order or gift, you will have to pay the cost of returning the relevant products to us. The return products are at your responsibility until they are delivered back to us.

We highly recommend that you send your parcel using a secure or traceable method that you keep your proof of postage.

Following your return

As soon as we receive your parcel, we will examine the item(s) and will notify you of your refund. Most returns will be processed in approximately 14 days, after which your refund will be credited back to your original method of payment.

Our delivery charges are non-refundable, and we are not responsible for delivery fees or lost returns.